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Managing concerns
  • Introduction
    • Managing concerns: a resource for employers
  • Deciding to make a referral
    • Concerns you should refer to us
      • Concerns you should refer to us - overview
      • Concerns that pose a serious risk to people who use services and would be difficult to put right
      • Concerns where local action can’t effectively manage any ongoing risks to people who use services
      • Concerns requiring us to take action to protect public confidence in the professions and uphold standards
    • Considering evidence of insight and strengthened practice
    • Deciding whether to refer concerns related to health
    • Ensuring your decisions to refer are fair and unbiased
    • Who should approve and make the referral
    • How to make a referral
  • Referral Scenarios
    • 1. Health condition – employer can manage the concerns locally while investigating
    • 2. Verbal abuse of patient – employer can manage the concerns locally while investigating
    • 3. Alleged theft of medication – employer can manage the concerns locally while investigating
    • 4. Alleged unprofessional behaviour: concerns being suitably managed locally
    • 5. Concerns about clinical competence – local investigation should conclude before referral
    • 6. Concerns about clinical competence – referral should be made before conclusion of local investigation.
    • 7. Concerns about putting patients at risk and falsification of records – immediate referral required
    • 8. Concerns about physical abuse of patient – immediate referral required
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  • Managing concerns
  • Deciding to make a referral

Deciding to make a referral 9 Guides

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Concerns you should refer to us

Concerns that pose a serious risk to people who use services and would be difficult to put right
Concerns where local action can’t effectively manage any ongoing risks to people who use services
Concerns requiring us to take action to protect public confidence in the professions and uphold standards
file

Considering evidence of insight and strengthened practice

file

Deciding whether to refer concerns related to health

file

Ensuring your decisions to refer are fair and unbiased

file

Who should approve and make the referral

file

How to make a referral

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  • Last updated: 02/12/2021

Managing concerns

  • Introduction
    • Managing concerns: a resource for employers
  • Deciding to make a referral
    • Concerns you should refer to us
      • Concerns you should refer to us - overview
      • Concerns that pose a serious risk to people who use services and would be difficult to put right
      • Concerns where local action can’t effectively manage any ongoing risks to people who use services
      • Concerns requiring us to take action to protect public confidence in the professions and uphold standards
    • Considering evidence of insight and strengthened practice
    • Deciding whether to refer concerns related to health
    • Ensuring your decisions to refer are fair and unbiased
    • Who should approve and make the referral
    • How to make a referral
  • Referral Scenarios
    • 1. Health condition – employer can manage the concerns locally while investigating
    • 2. Verbal abuse of patient – employer can manage the concerns locally while investigating
    • 3. Alleged theft of medication – employer can manage the concerns locally while investigating
    • 4. Alleged unprofessional behaviour: concerns being suitably managed locally
    • 5. Concerns about clinical competence – local investigation should conclude before referral
    • 6. Concerns about clinical competence – referral should be made before conclusion of local investigation.
    • 7. Concerns about putting patients at risk and falsification of records – immediate referral required
    • 8. Concerns about physical abuse of patient – immediate referral required
  • Conducting a local investigation
    • Overview
    • Dealing with concerns involving agency staff
    • Guiding principles
      • Guiding principles - overview
      • Promote a just culture
      • Have clear policies and procedures and follow best practice guidance
      • Have a clear plan and terms of reference
      • Start as early as possible
      • Be objective
      • Listen to people who use services, keep them informed, and take their information and views into account
      • Support staff and encourage openness without blame
      • Take equality, diversity and inclusion into account
      • Keep records of all evidence and decisions
      • Avoid delays and stick to a reasonable timeframe
    • During your investigation
    • Concluding your investigation
  • Managing concerns
    • Managing concerns locally
    • Working with us when managing concerns
  • Supporting your employees
    • Support on offer for employees

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