Information for patients, families and the public
Referrals helpline
Our referrals helpline is there for anyone who’s considering raising a concern with us about a nurse, midwife or nursing associate. We can help explain more about who we are, how we can help you and what support we can offer you. Call us on 020 3307 6802.
Find out moreFind out step by step what happens during the process of raising a concern and how we can help.
Who we are and how we can help
Who we are, our helpline and support if you need advice.
How we regulate and the types of concerns we look into
What fitness to practise means and what we can investigate.
Who you should raise a concern with
Where to start with raising a concern.
What happens when we receive your concern
How screening determines your concern's next steps.
Investigating your concern
What our investigators do and how long it takes.
Raising a concern about maternity care
Support for concerns about maternity or midwifery care.
Examining cases
How case examiners decide if a case goes further.
Meetings and hearings
What to expect, plus expenses and childcare FAQs.
How we reach an outcome and what to expect after a hearing
Possible outcomes and what happens next.
Supporting you during our fitness to practise process
Support on offer throughout, including Careline.
Share your feedback
Tell us about your experience in a short, anonymous survey.
Concerns process flowchart
View the whole process, step by step, in one visual.