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Support for patients, families and the public

Find out step by step what happens during the process of raising a concern and how we can help.

When to raise a concern

What happens when we receive a concern or complaint?

When we investigate

How we reach an outcome

Here to support you

Who to contact and how to complain

Attending a hearing

What to expect after a hearing

Jargon buster

More information

What happens to your complaint

What happens when you make a complaint about a nurse or midwife

Find out more