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Support for patients, families and the public

Find out step by step what happens during the process of raising a concern and how we can help.

Concerns, complaints and referrals during the Covid-19 pandemic

Concerns, complaints and referrals during the Covid-19 pandemic

When to raise a concern

When to raise a concern

What happens when we receive a concern or complaint?

What happens when we receive a concern or complaint?

When we investigate

When we investigate

How we reach an outcome

How we reach an outcome

Here to support you

Here to support you

Who to contact and how to complain

Who to contact and how to complain

Attending a hearing

Attending a hearing

What to expect after a hearing

What to expect after a hearing

Jargon buster

Jargon buster

More information

What happens to your complaint

What happens when you make a complaint about a nurse or midwife

FtP process flowchart