The Public Support Service ensures that patients, carers, and the public are supported throughout the fitness to practise process.
Public support meetings
If you've raised concerns about someone on our register and we decide to investigate, our Public Support Officers are there to support you.
They can meet with you, explain what happens next, listen to you, make sure we have all the information we need and explain any decisions we make.
Find out more about the Public Support Service (PSS)
Meet Sabrina, a public support service officer
Support for witnesses
If you're asked to attend a hearing as a witness, our witness liaison team can help you. They can support you before, during and after the hearing.
Find out more about the witness liaison team and being a witness
Careline
Careline offers free, confidential and independent support to anyone involved in the fitness to practise process. This service is:
- Available 24 hours a day, 7 days a week, 365 days a year
- Free to use
- Completely independent from the NMC
You can contact the Careline on 0800 587 7396
Reasonable adjustments and accessible information
If you need a specific type of support or an adjustment we're more than happy to help.
Please let us know as soon as possible so we can make sure we have the right arrangements in place.
We've also produced some accessible information on fitness to practise for people who find reading hard. These are known as 'easy read' guides.
Related pages
- Who we are and how we regulate
- Who you should raise a concern with
- What happens when we receive your concern
- Investigating your concern
- Examining cases
- Meetings and hearings
- How we reach an outcome and what to expect after a hearing
- Supporting you during our fitness to practise process
- Jargon buster
