Here to support you

We offer a range of support to patients and families who make a formal complaint.

Our Public support service

Talk to us either face to face or on the phone, using our new Public support service.
Find out more about how the Public Support service works.

Making reasonable adjustments 

If you need particular support or an adjustment to be made because of a disability or an injury, at any point during your contact with us, from the first point of raising a concern, or making a referral, or attending a hearing, then please let the relevant team know and they will be happy to help.

You can also find out more about how to make this website work better for you.

Support for witnesses

Watch our video on being a witness at an NMC hearing.

Support from our witness liaison team

Giving evidence can be a challenging, stressful and emotional experience. That's why we have a dedicated witness liaison team who can provide you with support before, during and after the hearing. But please note they cannot discuss your evidence, details of your case, nor any other witnesses.

You can speak with a witness liaison officer about:

  • what to expect at the hearing
  • support available to you at the hearing
  • arrangements we can make for you to be able to give evidence (for example, if you need an induction loop for your hearing aid)
  • other organisations that can provide further support.

 So get in touch by phone 020 7681 5390 or by email 

What if we can't take your complaint forward?

If we can't take your complaint forward for the reasons outlined previously, you could contact an advocate at an advocacy organisation for advice. 

 

 Find sources of support for a range of difficult issues

Advocacy after Fatal Domestic Abuse

Specialises in guiding families through Inquiries including domestic homicide reviews and mental health reviews, and assists with and represent on nquests, Independent Police Complaints Commission (IPCC) inquiries and other reviews.   07768 386 922.

Child Bereavement UK

Supports families and educates professionals when a baby or child of any age dies or is dying, or when a child or young person (up to age 25) is facing bereavement. This includes supporting adults to support a bereaved child or young person. All support is free, confidential, has no time limit, and includes face to face sessions and booked telephone support.   0800 028 8840.


Child Death Helpline

Provides a freephone helpline for anyone affected by a child’s death, from pre-birth to the death of an adult child, however recently or long ago and whatever the circumstances of the death and uses a translation service to support those for whom English is not a first language. Volunteers who staff the helpline are all bereaved parents, although supported and trained by professionals.   

Cruse Bereavement Care

Offers free confidential support for adults and children when someone dies, by telephone, email or face-to-face.

Hundred Families

Offers support, information and practical advice for families bereaved by people with mental health problems, including information on health service investigations. 

INQUEST

Provides free and independent advice to bereaved families on investigations, inquests and other legal processes following a death in custody and detention. This includes deaths in mental health settings. Further information is available on its website including a link to ‘The INQUEST Handbook: A Guide For Bereaved Families, Friends and Advisors’   

Mencap Direct 

Provides impartial advice to people with a learning disability. 

Mind Infoline

0300 123 3393
Mind Legal Advice Line 0300 466 6463
Provides information on mental health care, signposts people to local advocacy services,
and offers advice on mental health law. 

24-hour National Domestic Violence
Freephone Helpline
0808 2000 247


National Survivor User Network
Is developing a network of mental health service user and survivors to strengthen user voice and campaign for improvements. It also has a useful page of links to user groups and organisations that offer counselling and support. 

Patients Association
Provides advice, support and guidance to family members with a national helpline providing specialist information, advice and signposting. This does not include medical or legal advice. It can also help you make a complaint to the CQC. 

Respond
Supports people with learning disabilities and their families and supporters to lessen the effect of trauma and abuse, through psychotherapy, advocacy and campaigning. 

Rethink Advice And Information Service
The Rethink Mental Illness Advice Service offers practical help on issues such as the Mental Health Act, community care, welfare benefits, debt, criminal justice and carers rights. They also offer general help on living with mental illness, medication, care and treatment.
The line is open from 9:30am - 4pm
Monday to Friday.

Samaritans
0845 790 9090 
Provides 24 hour confidential support services. 

Sands
Supports those affected by the death of a baby before, during and shortly after birth, providing a bereavement support helpline, a network of support groups, an online forum and message board.  

Sane Line
Offering specialist mental health emotional support 4.30-10.30pm everyday.
You can also email through their website.
Tel: 0300 304 7000

Support after Suicide Partnership
Provides helpful resources for those bereaved by suicide and signposting to local support groups and organisations. 

What is an advocate and what is their role?

An advocate is a person who speaks up for you and puts your case across on your behalf. They are not a family member or friend,  and they are independent of social services and the NHS.

An advocate's role includes arguing your case when you need them to, and making sure health and social care services follow correct procedures.

An advocate will support you so you can be involved as much as possible in decisions about your care.

For example an advocate might help you get information, or go with you to meetings or interviews to support you. They can also help you if you're making a complaint about the care you or someone else received.

Find advocacy services in your area

 

 

  Healthwatch       

Get in touch with your local Healthwatch to get access to the Independent Complaints Advocacy. A national network of independent local organisations which champions the views of people who use health and social care services in England. It signposts to Independent Complaints Advocacy and other local help and support organisations.                         

AvMA
Action against medical accidents


Provides free specialist medico-legal advice and support with making complaints where there are concerns about patient safety, as well as support with inquests and other legal processes.

Citizens Advice

Provides confidential and independent advice to the public on how to resolve a range of issues.

The Patients Association

Provides a helpline to answer queries about healthcare services, both NHS and private, and advocates for greater access to information, high quality care and involvement in decision making.

NHS choices 

A comprehensive list of advocates

Rethink Mental illness

Search for an advocate specialising in supporting people with mental health needs and can help find one near you.
The Patient Advice and Support Service Scotland An independent service in Scotland which provides free, accessible and confidential information, advice and support to patients, their carers and families in their dealings with the NHS.
AvMA
(Action against Medical Accidents)
Provides free specialist medico-legal advice and support with making complaints where there are concerns about patient safety, as well as support with inquests and other legal processes.
The Patients Association          Provides a helpline to answer queries about healthcare services, both NHS and private, and advocates for greater access to information, high quality care and involvement in decision making.
Citizens Advice Provides confidential and independent advice to the public on how to resolve a range of issues.
The Scottish Independent Advocacy Alliance

The Scottish Independent Advocacy Alliance can help you find an advocate in Scotland

   
The Patient and Client Council Northern Ireland              The Patient and Client Council will help you to complain about any part of health and social care.          
 AvMA

Provides free specialist medico-legal advice and support with making complaints where there are concerns about patient safety, as well as support with inquests and other legal processes.

Citizens Advice

 

Provides confidential and independent advice to the public on how to resolve a range of issues.

 

Patients Association

 

Provides a helpline to answer queries about healthcare services, both NHS and private, and advocates for greater access to information, high quality care and involvement in decision making.

NHS Choices

 

A comprehensive list of advocate services
Community Health Council Wales                   The Community health councils in Wales will:
  • Provide help and advice if you have problems with or complaints about NHS service
  • Ensure that your views and needs influence the policies and plans put in place by health providers in your area
  • Monitor the quality of NHS services from your point of view
  • Give you information about access to the NHS
    
AvMA Provides free specialist medico-legal advice and support with making complaints where there are concerns about patient safety, as well as support with inquests and other legal processes.
Citizens Advice Provides confidential and independent advice to the public on how to resolve a range of issues.
The Patients Association Provides a helpline to answer queries about healthcare services, both NHS and private, and advocates for greater access to information, high quali6ty care and involvement in decision making.
NHS Choices Provides a comprehensive list of advocates.