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Accessibility statement

Making this website work for you

This accessibility statement applies to https://www.nmc.org.uk 

and sub-domain http://revalidation.nmc.org.uk

This website is run by The Nursing and Midwifery Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
  • We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • Some parts of our website are difficult to read when a user adjusts the text to 200% its current text size.
  • Some parts of our website are difficult to read when a user adjusts the text spacing, character spacing and line height.
  • Our PDF documents are not fully accessible to screen reader software.
  • Some of our online forms are difficult to navigate using just a keyboard. This includes our member of the public referral form. If you need help filling in this form please contact us on the details below.
  • Not all page functionality is available using the keyboard

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille.

Web.requests@nmc-uk.org

We’ll consider your request and get back to you in three days.

Alternatively you can call our contact centre on:
+44 (0) 20 7333 9333

If you cannot view the map on our ‘contact us’ page, email us or call +44 (0) 20 7333 9333 for directions.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact us. 

Please provide a brief summary of the problem you are facing and the webpage or service you are trying to access.

These requests are managed by our website team.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, please contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us.

Technical information about this website’s accessibility

The Nursing and Midwifery Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

Non-compliance with the accessibility regulations

The content listed below is non-accessible for the following reasons.

Images
  1. Some images do not have a text alternative, so people using a screen reader cannot access the information. This does not meet WCAG 2.0 success criterion 1.1.1 Non-text Content.

    We plan to add text alternatives for all images by October 2020. When we publish new content we’ll make sure our use of images meets accessibility standards.
Forms
  1. Some input fields in our online forms do not have labels programmatically associated to them. This can make it difficult for a person who uses a screen reader to understand what they should input into a field. This does not meet WCAG 2.0 success criterion 1.1.1 Non-text content, 1.3.1 Info and Relationships and 4.1.2 Name, Role, Value.

    We plan to fix these issues by December 2020. When we publish new content we’ll make sure our forms are designed and coded so they meet accessibility standards.

  2. There are fieldsets missing within our online forms, these help to group form inputs where there are multiple options such as radio buttons present. Without these, it can be difficult for a person who uses a screen reader to understand what is required of them (what input is needed in a form field). This does not meet WCAG 2.0 success criterion 1.3.1 Info and Relationships and 3.3.2 Labels or Instructions.

    We plan to fix these issues by December 2020. When we publish new forms we’ll make sure they have the required accessibility markup to meet accessibility standards.

  3. Our “Member of the Public Referral Form” currently has no language defined for the page. This might make accessing the content difficult for screen reader users. This does not meet WCAG 2.0 success criterion 3.1.1 Language of a Page.

    We plan to fix this issue by October 2020. When we publish new pages we’ll make sure the language of the page has been defined.

  4. The error validation on our forms needs improvement. Currently screen reader users won’t be alerted to any errors present in the form they are filling in. This can make filling in a form for screen reader users difficult as they won’t know if there is an issue present that they need to fix. This does not meet WCAG 2.0 success criterion 3.3.1 Error Identification & 3.3.3 Error Suggestion.

    We plan to fix this issue by December 2020 so screen reader users are made aware when errors are present in the forms they are completing.

Embedded content
  1. There are titles missing from an embedded video and google maps on our website. This can make it difficult for a person who uses a screen reader to understand what is being presented to them. This does not meet WCAG 2.0 success criterion 1.1.1 Non-text content and 4.1.2 Name, Role, Value

    We plan to fix these issue by October 2020. When we publish new, embedded content we will make sure it has the required accessibility markup to meet accessibility standards.
Text and links
  1. Some text links on our website are not easy to distinguish amongst surrounding body copy. This does not meet WCAG 2.0 success criterion 1.4.1 Use of Colour.

    We plan to adjust the colour of these text links to meet the required contrast and add a differentiator such as an underline on focus and by October 2020.

  2. Some text on our website does not have sufficient contrast against the background. This can make it difficult to read for people with low vision or visual impairments. This does not meet WCAG 2.0 success criterion 1.4.3 Contrast (Minimum).

    We plan to adjust the colour of our text or backgrounds October 2020 to ensure there is a sufficient contrast ratio between the two.

  3. Some parts of our website are difficult to read when a user adjusts the text to 200% its current text size. Some text overlays other text and some becomes cut off. This can make it difficult for users with low vision or visual impairments who need to scale content in order to read it. This does not meet WCAG 2.0 success criterion 1.4.4 Resize Text.

    We plan to fix this by January 2021 to ensure users can read and access all content with text adjusted to 200%.

  4. Some parts of our website are difficult to read when a user adjusts the text spacing, character spacing and line height. Some text overlays other text and some becomes cut off. This can make it difficult for users who may apply their own settings in order to effectively read text. This does not meet WCAG 2.0 success criterion 1.4.12 Text Spacing.

    We plan to fix this issue by January 2021 to ensure users who apply their own settings are able to read and access all content.

  5. Some of our text links are not easy understood without further context. This can make navigating our website difficult for keyboard users where the purpose of a link is not clear. This does not meet WCAG 2.0 success criterion 2.4.4 Link Purpose

    We plan to fix this issue by January 2021. When we publish new content we’ll make sure the purpose of text links we include are clear.
Navigation and menus
  1. The dropdown navigation cannot be dismissed by keyboard alone. This can be difficult for keyboard only users as some of the dropdown elements obscure other content on the page. This does not meet WCAG 2.0 success criterion 1.4.13 Content on Hover or Focus

    We plan to fix this issue by February 2021 to ensure keyboard users are able to dismiss the dropdown navigation.

  2. Not all page functionality is available using the keyboard. The dropdown items in the Global Navigation, some expandable content (accordion), modals and tooltips cannot be accessed using the keyboard alone. This means that some content on our website will not be accessible to keyboard only users. This does not meet WCAG 2.0 success criterion 2.1.1 Keyboard

    We plan to fix this issue by February 2021 to ensure keyboard users are able to access and interact with all content on our website.

  3. The order of focus on our website for someone who uses a keyboard can be confusing as the focus sometimes jumps up or down the page unexpectedly and doesn’t always move to the next most logical element on the page. This does not meet WCAG 2.0 success criterion 2.4.3 Focus Order.

    We plan to fix this issue by December 2020 to ensure the order of focus is logical and meets the expectation of keyboard users.

  4. Sometimes the visual focus indicator disappears on our website as keyboard users tab through content. This can make it difficult for sighted keyboard users to recognize their location on a page. This does not meet WCAG 2.0 success criterion 2.4.7.

    We plan to fix this issue by December 2020 to ensure the focus indicator is visible for all interactive elements on our website.
Language definition
  1. On our website we have some content published in the Welsh language but no language attributes have been defined for the content. This can make understanding the content for screen reader users difficult as without the language defined the screen reader may not pronunciate the content correctly. This does not meet WCAG 2.0 success criterion 3.1.2 Language of Parts.

    We plan to fix this issue by October 2020. When we publish new content we’ll make sure any language variations presented have the correct language attribute.

  2. There is a broken aria reference on the page. This might cause issues with screen reader users accessing the website. This does not meet WCAG 2.0 success criterion 4.1.2 Name, Role, Value

    We plan to fix this issue by October 2020.

Disproportionate burden

Revalidation microsite

Our revalidation information portal (http://revalidation.nmc.org.uk) is currently not accessible. The subsite does not meet on numerous success criteria under WCAG 2.1 AA.

We have assessed the cost of fixing the issues with the current site. We consider that fixing this immediately would be a disproportionate burden within the meaning of the accessibility regulations. We are currently migrating this content into our main website to make it accessible and plan to have this work completed by January 2021.

Content that’s not within the scope of the accessibility regulations.

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents.

By January 2021, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

What we’re doing to improve accessibility

Our accessibility roadmap below shows how and when we plan to improve accessibility on this website.

  • We’re constantly working to identify and improve accessibility issues on this website.
  • We’re currently carrying out further audits of our content and working with our website developers to fix the issues we identify.
  • We aim to be fully complaint Web Content Accessibility Guidelines version 2.1 AA standard by January 2021.
  • If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: web.requests@nmc-uk.org.

Preparation of this accessibility statement

This statement was prepared on 21 September 2020. It was last reviewed on 22 September 2020.

This website was last tested in September 2020. The test was carried out by The Method Consulting company.

We selected a sample of webpages to test across the main page templates we use for the website.