Phone numbers and email addresses
Phone numbers, emails and ways of contacting us
Test of Competence 2021: New CBT results not updating in NMC Online
CBT results are currently not updating in NMC Online for candidates who have taken the new CBT since 2 August 2021. This is due to a technical issue that we're working to resolve.
You can still check your CBT result in your Peason VUE account and via your Pearson VUE exam report. The OSCE can be booked as usual at your chosen test centre.
Before you get in touch
If you're registered with us, you can find all your registration details in your NMC Online account, including when you are expected to revalidate.
We can't reply to individual requests for revalidation dates by email or phone as this can be found in your NMC Online account.
To help us respond to your query, please provide your PIN, PRN or Candidate ID in your email, if you have one.
Please do not send your enquiry to more than one mailbox as this will cause delays. We'll respond to your email as soon as we can - usually within ten working days.
- If you trained in the UK or are registered with us: UKenquiries@nmc-uk.org
- If you started an application through our EU/EEA route and paid your assessment fee by 31 December 2020: EU.firstname.lastname@example.org
- If you trained outside the UK: Contact us about overseas registration
Reporting a concern about someone
- Reporting a concern about someone on our register: email@example.com.
- You'll receive an automatic email response to confirm receipt and an acknowledgement in writing, with your unique case reference number, within seven days.
Our emails may go into your junk email folder so make sure you check this regularly. To stop this from happening, add ‘firstname.lastname@example.org’ to your safe senders list.
Please note if you are sending supporting information by email, we ask that attachments exceeding 25MB are sent in smaller individual batches to ensure they will be received.
You can contact us by telephone 08:00–17:45 Monday to Friday (excluding bank holidays).
Please try to avoid the busiest times which are all day Monday and Tuesday–Friday, between 10:00 and 12:00.
- General enquiries and fitness to practise: 020 7637 7181
- Registration enquiries: 020 7333 9333
- International enquiries: 020 7333 6600
Other ways to contact us
- Making a freedom of information request to us
- Making a data protection request to us
- Making a complaint to us
- Contact our Media Team if you are a journalist with a query.
Discussing your registration with a third party
If you would like a third party (such as a relative or nursing agency/company) to contact us about your registration on your behalf, we must have written confirmation from you.
Once we receive the completed form, we'll update your file. It can take up to five working days for this to appear on your file.
We won't be able to discuss any details with the third party until this process is complete.
Employers are able to access information about your registration date, the part of the register that you are on and whether you are currently effective on the register using the employers confirmation service.
If they require further information, then you will need to request this permission for them.
Respect for our staff
We welcome you raising concerns or complaints about our work. And we want to support you to do this. However we will not tolerate unreasonable or unacceptable behaviour towards our staff.
We ask that you are polite and respectful when contacting us.
If we consider your behaviour to be unacceptable, we will discuss this with you and ask you to stop. If your behaviour continues we may decide to take action to manage or restrict your contact with the NMC.