Phone numbers and email addresses
Phone numbers, emails and ways of contacting us
Protecting your personal information
Do not give out personal information about your registration unless you are sure that the email or phone call is genuine. If we call you, we'll always leave a name and contact details.
If you receive a call and you're not sure if it's genuine, please call us directly to check.
Before you get in touch
If you're registered with us, you can find all your registration details in your NMC Online account, including when you are expected to revalidate.
We can't reply to individual requests for revalidation dates by email or phone as this can be found in your NMC Online account.
You can also find answers to lots of common queries in our registration section.
To help us respond to your query, please provide your PIN, PRN or Candidate ID in your email.
We aim to answer your email within ten working days.
- If you trained in the UK or are registered with us: UKenquiries@nmc-uk.org
- If you trained in the EU: EU.firstname.lastname@example.org
- If you trained outside the EU: email@example.com
- Fitness to practise investigations: firstname.lastname@example.org
- Reporting a concern about someone on our register: email@example.com.
- You'll receive an automatic email response to confirm receipt and an acknowledgement in writing, with your unique case reference number, within seven days.
Our emails may go into your junk email folder so make sure you check this regularly. To stop this from happening, add ‘firstname.lastname@example.org’ to your safe senders list.
Please note if you are sending supporting information by email, we ask that attachments exceeding 25MB are sent in smaller individual batches to ensure they will be received.
You can contact us by telephone 08:00–17:45 Monday to Friday (excluding bank holidays).
Please try to avoid the busiest times which are all day Monday and Tuesday–Friday, between 10:00 and 12:00.
- General enquiries and fitness to practise: 020 7637 7181
- Registration enquiries: 020 7333 9333
- International enquiries: 020 7333 6600
Other ways to contact us
- Making a freedom of information request to us
- Making a data protection request to us
- Making a complaint to us
- Contact our Media Team if you are a journalist with a query.
Discussing your registration with a third party
If you would like a third party (such as a relative or nursing agency/company) to contact us about your registration on your behalf, we must have written confirmation from you.
Once we receive the completed form, we'll update your file. It can take up to five working days for this to appear on your file.
We won't be able to discuss any details with the third party until this process is complete.
Employers are able to access information about your registration date, the part of the register that you are on and whether you are currently effective on the register using the employers confirmation service.
If they require further information, then you will need to request this permission for them.