Raising a concern with a nurse, midwife or nursing associate's employer

In most cases, it's best to start by raising your concern with the nurse, midwife or nursing associate's place of work, and we'd usually recommend doing this before coming to us.

An employer is usually best placed to resolve issues quickly and fairly.

They may then decide to refer someone to us once they've investigated your concern themselves. All the information they gather during an internal investigation can then be used in our own investigations and speed up the process overall.

If you haven't raised your concern locally with the employer of the nurse, midwife or nursing associate, our screening team might talk about this with you.

Find out more about how to complain to the NHS

Find out more about patient advice and liaison services (PALs) in your area 

There are a number of organisations that can support you when raising concerns with the NHS like Healthwatch or the NHS’s complaints advocacy service. 

If you want to raise a concern about a health and social care service instead of an individual, please contact the Care Quality Commision. The Patients Association can also help you raise a concern with the CQC.

Raising a concern with us 

You can raise a concern with us by using our online form, emailing us or phoning us on 020 7681 5248

We don’t publish any of the concerns that are raised with us, although we may have to share some of the details in our concern with other people, like employers to gather the right evidence.

If your concern isn't about a nurse, midwife or nursing associate, please find a list of regulators that can help you below.

Other regulators that can support you

Regulator

Who they regulate

Phone number

General Medical Council (GMC) Doctors 0845 357 8001
General Dental Council (GDC) Dentists, dental therapists, dental hygienists, dental nurses, dental technicians, clinical dental technicians and orthodontic therapists 020 7887 3800
Health and Care Professions Council (HCPC) Arts therapists, biomedical scientists, chiropodists, podiatrists, clinical scientists, dieticians, occupational therapists, operating department practitioners, orthoptists, paramedics, physiotherapists, prosthetists and orthotists, radiographers, speech and language therapists and social care workers, qualified social workers and social work students on approved degree courses in England 020 7582 0866
General Optical Council (GOC) Opticians 020 7580 3898
General Chiropractic Council (GCC) Chiropractors 020 7713 5155
General Osteopathic Council (GOsC) Osteopaths 020 7357 6655
General Pharmaceutical Council (GPC) Pharmacists, pharmacy technicians (on the voluntary register) and pharmacy premises 020 3365 3400
Care Quality Commission Health and adult social care services in England 03000 616161
Parliamentary and Health Service Ombudsman (PHSO) Makes final decisions on complaints that have not been resolved by the NHS in England 0345 015 4033
Care Council for Wales Social care workers, qualified social workers, and social work students on approved degree courses in Wales 0845 070 0399
Northern Ireland Social Care Council (NISCC) Social care workers, qualified social workers, and social work students on approved degree courses in Northern Ireland 02890 417600

02890 239340 (Text phone)
Pharmaceutical Society of Northern Ireland (PSNI) Pharmacists and pharmacy premises in Northern Ireland 02890 326927
Scottish Social Services Council (SSSC) Social care workers, qualified social workers, and social work students on approved degree courses in Scotland 0845 603 0891
Social Work England Social workers in England 0808 196 2274
The Regulation and Quality Improvement Authority Health and social care in Northern Ireland 028 9536 1111
Healthcare assistants (HCAs) are not currently regulated in the UK. If a patient or member of the public has a complaint about a healthcare assistant, they should raise their concerns with the organisation that the healthcare assistant works for.

Sharing your information with us

We encourage everyone who raises a concern with us to give us their contact details. Sharing your information with us is important as it means we’re more likely to be able to investigate your concern.

In most cases, after you’ve raised a concern, we’ll need to get in touch with you to find out more information, make sure we have all the documentation we might need and explain to process to you.

To do this, we need a way to get in touch with you.

Having your contact details also allows us to keep you up to date with our process and inform you of the outcome.

If you have any worries or questions about raising a concern, you can speak to us on  020 7637 7181

You can let our screening team know that you’d like to remain anonymous throughout the process even though you’ve given us your details. They’ll do everything possible to accommodate this, but we can’t always guarantee it will be possible, for example if you need to attend a hearing.

If you choose to submit a concern to us without sharing your details, we can’t get in touch with you and this can sometimes mean we can’t take your concern forward.

This means it’s much harder for us to help you, act on the concerns you've raised with us or let you know the outcome of any investigation we might do. 

Sharing your referral

In order to properly investigate your concern, on some occasions we’ll need to disclose some of the details you’ve shared.

We often need to share share the details of the concern with the nurse, midwife or nursing associate and their employer, as we need to collect evidence that will help with any investigation.

Make a referral