If you are supporting someone with their overseas registration application, they can nominate you as an authorised third party so you can check their application status.
Read this guide in full to understand how the third party portal works and what you can expect to see on it.
Setting up your third party account
The person you are supporting will need to log in to their NMC Online account to nominate you as an authorised third party. See our page for applicants on how to nominate someone as an authorised third party.
Once they submit their nomination, we'll send you an email with a secure link to set up your third party account.
After you verify your account, you will be able to log in and see the status of any applications that you are authorised to view.
Applicants can revoke your access to view their application status at any time.
Supporting multiple applicants
If you are supporting multiple applicants, each one will have to nominate you to view their application status. You will only need one account to view all your authorised applications.
If you already have an NMC Online account
If you’re already registered with the NMC or have recently opened an application open with us, the secure email link will take you to the normal login page for NMC Online.
Log in using your usual details and you will be able to access the third party portal from your Account Services menu at the top left of your home page.
Check your junk folder
If you have been nominated but haven’t received the invitation email check your junk mail folder. To stop our emails going into your junk mail, add ‘email@example.com’ to your safe senders list.
Checking an application status
When you log in to the portal you will see a list of all the applications that you have been given access to view.
This is a read-only view. You are not permitted to make changes or submit information on behalf of an applicant.
You can see:
- Name of applicant and their PRN
- Telephone authorisation - if the applicant has given you authorisation to contact us by phone or email about their application
- Application type – midwifery (RM), adult nursing (RNA), children's nursing (RNC), mental health nursing (RNMH), learning disability nursing (RNLD), nursing associate (NAR)
- Current stage – where in the process their application is right now e.g. Eligibility and qualification
- Current status – who the application is with e.g. applicant, third party verifier or the NMC
- Preview section – a summary of the outcomes of the current stage; you can see the full application tracker by using the link at the bottom of the preview
Searching and sorting applications
You can search by either applicant name or PRN number. This will allow you to focus on a specific application by itself.
You can also sort the list by current stage or current status. This will show all the applications at the same stage or with the same status grouped together.
Once an application is complete and the applicant is registered, it will no longer appear on your list.
Registrant status information is available on our published register and will not be viewable on this portal.
Make a note of your telephone passcode
Your four digit telephone passcode is at the top right of your portal page on the blue banner.
Make a note of your passcode and keep it safe. You need it to reset your password or to discuss an application by phone or email.
Discussing an application with us
We can only discuss applications by phone or respond to email queries where the applicant has given you authorisation to contact us in this way.
Your portal will show if the applicant has given you authorisation to contact us about their application by phone or email. If this needs to change, you must ask the applicant to log in to their account and update the access they’ve given you.
If you support multiple applicants they will each need to give you telephone access.
Removing your access
If you want to remove your access to an application, select the remove option next to the application in your application view list.
Once you submit the request you will no longer be able to see the application on your list. We’ll also tell the applicant that you have chosen to remove your access and will no longer be able to view their application status.
An applicant can remove your access at any time. If your access is removed by an applicant we will only let you know if they consent to us updating you.
Keeping your details up to date
We’ll use the information you give us to communicate with you and confirm access details if you call or email us about an application.
You will be able to update your name and organisation name details in the Account Services menu on your portal.
When you update any details, we'll let the applicant know what you’ve changed.
You won’t be able to update your email address. If your email address changes you will need to ask the applicant to re-nominate you using your new email address.
If you lock yourself out of your account you will need to reset your password in order to regain access.
Reset your password
You can reset your password online.
Enter your email address and your unique four digit telephone passcode.
You cannot regain access without the telephone passcode. This is displayed at the top right of your home page in the blue banner. Make a note of your passcode and keep it securely.
Make a note of your telephone passcode
Find your telephone passcode at the top right of your portal page on the blue banner. You need this to reset your password or to discuss an application by phone or email.