Support for you
We understand that the fitness to practise process can feel overwhelming and may affect your wellbeing. You are not alone, and support is available.
Careline
Careline offers free, confidential and independent support to nurses, midwives and nursing associates who are involved in the fitness to practise process. We work with CiC, an independent wellbeing service provider, to make sure you can access emotional support and practical advice when you need it.
- Available 24 hours a day, 7 days a week, 365 days a year
- Free to use
- Completely independent from the NMC
You can contact the Careline on 0800 587 7396
What support is available?
Careline can help with the emotional and practical impact of the fitness to practise process, including how it affects your daily life.
Support may include:
- Emotional wellbeing support
- Practical advice
- Counselling
- Signposting to other helpful services
You do not need to be in crisis to contact Careline.
Will using Careline affect my case?
No.
Your details are confidential.
- CiC will not tell the NMC that you have used Careline
- CiC will not know details of your case unless you choose to share them
- Using Careline will not affect your case in any way
If you have questions about the details or progress of your case, please contact your NMC case holder using the contact details in correspondence from us.
Who is Careline for?
Careline is for registrants who are going through the fitness to practise process.
CiC’s role is to focus only on providing you with support, help and advice.
Getting support in a way that works for you
You can contact Careline in the way that feels suits you.
CiC advisers:
- Speak a range of languages
- Can be contacted using next generation text (for people with speech or hearing difficulties)
- Offer support by phone, live chat, email or video call
- Freephone: 0800 587 7396
- Email: assist@cicwellbeing.com
- Availability: 24 hours a day, every day of the year
If you’re not sure what to say when you get in touch, that’s okay. The adviser will guide the conversation at your pace.
All CiC counsellors are trained and accredited professionals
They will:
- Listen without judgement
- Help you talk through what you’re experiencing
- Offer support that is right for you
This may include counselling or advice about other organisations that could help.
If you would prefer not to speak to someone, you can use Well Online, which is run by CiC.
Well Online offers:
- Information on a wide range of wellbeing topics
- Guidance on where to get immediate emotional support
- An online chat with a Confidential Care Adviceline therapist
Username: ftpwellbeing
Password: wellbeing
Organisations providing wellbeing support
Cavell provides grants, advice and a listening ear to nurses, midwives and healthcare assistants looking to take charge of their finances and feel more in control.
@FSNA_UK (X account)
The Hub of Hope is a mental health support database. It is provided by national mental health charity, Chasing the Stigma, and brings local, national, peer, community, charity, private and NHS mental health support and services together in one place.
The Laura Hyde Foundation's objective is to ensure that all medical and emergency services personnel have access to the best mental health support network available.
NHS Practitioner Health is a mental health treatment service for healthcare staff covering England and Scotland. The service exists to help those members of the workforce who, due to confidentiality reasons, cannot access care or treatment locally.
Practitioner Health offers expertise around the special needs of healthcare professionals with mental illness or addiction, how their role might impact on their ability to receive confidential care; and how their condition might impact on their work and potentially their own patients. The service works in the unique interface between health practitioners as regulated professionals and as patients with a mental illness, and as such may also be able to offer some additional expertise where staff are undergoing an investigation or complaint and mental illness may have played a part in this.
The service will assess all referrals and registrations to consider if they are able to offer a route to treatment, or if signposting to an alternate confidential support offer would be beneficial.
You can talk to Samaritans at any time about anything troubling you. Anything disclosed is completely confidential. Samaritans can help you explore your options, understand your problems better, or just be there to listen. Samaritans are available all day, every day.
Find out more
Phone: 116 123 (free to call)
Email: jo@samaritans.org
Write to: Freepost RSRB-KKBY-CYJK, PO Box 9090, Stirling FK8 2SA
