Support for you

We understand that the fitness to practise process can feel overwhelming and sometimes lead to anxiety. Here are some options which may be able to provide you with some support.

Fitness to Practise Careline

You might want to talk to someone who understands what you're going through, and how you're feeling, in complete confidence.

To help, we've partnered with CiC, a leading employee assistance provider, to give emotional support and practical help and advice to all nurses, midwives and nursing associates during the fitness to practise process.

The careline counsellors are experienced in working with sensitive and personal information. They can also signpost you towards specialist organisations to help with specific issues.

You can contact the Fitness to Practise Careline on 0800 587 7396

The service is free, independent, confidential and non-judgemental.

CiC won't share any information with the NMC unless you want them to. Their focus is on providing you with the best support, help and advice.

This service is available 24 hours a day, 365 days a year.

CiC's counsellors speak a variety of languages and can also be contacted by next generation text, for those with speech or hearing difficulties, live chat, email or video call.

CiC won't know specific details of your NMC case unless you choose to share it with them. If you have specific questions about your NMC case, you can contact your case officer, whose contact details can be found at the top of the correspondence you will have received from us.

What happens when you call

Your call will go through to a trained telephone advisor who will listen to what you have to say and offer support to help you with any concerns.

CiC do all they can to meet specific requests from clients. Their clinical assessment is designed to ensure that only those clients who are likely to benefit from short term counselling are referred to their network practitioners.

Getting the right help in the right way for you

It is important to note that short term counselling is not suitable for everyone. Those callers requiring other types of treatment or help are supported to access what they need.

CiC aims to make the Fitness to Practise Careline as accessible as possible.

The 24/7 Careline can be contacted by phone, email or via a secure chat room.

A team of qualified counsellors supports the advisers. Structured counselling sessions, if appropriate, can be delivered either face to face in the counsellor's consulting room, over the telephone or online using email or a secure chat room.

Well Online resources

We understand that some people might not feel comfortable talking about their issues over the phone. Well Online is our wellbeing resource that's updated continually and run my CiC.

Well Online is a resource for you to find information covering a wide range of topics and can also tell you where to go for immediate emotional support. It also has an online chat that allows you to contact a Confidential Care Adviceline therapist. To access Well Online, you'll need to enter the following login details.

Username: ftpwellbeing
Password: wellbeing

Visit Well Online

Organisations providing wellbeing support


Cavell provides grants, advice and a listening ear to nurses, midwives and healthcare assistants looking to take charge of their finances and feel more in control.

Find out more

Hub of Hope

The Hub of Hope is a mental health support database. It is provided by national mental health charity, Chasing the Stigma, and brings local, national, peer, community, charity, private and NHS mental health support and services together in one place.

Find out more

Laura Hyde

The Laura Hyde Foundation's objective is to ensure that all medical and emergency services personnel have access to the best mental health support network available.

Find out more


You can talk to Samaritans at any time about anything troubling you. Anything disclosed is completely confidential. Samaritans can help you explore your options, understand your problems better, or just be there to listen. Samaritans are available all day, every day.

Find out more

Phone: 116 123 (free to call)

Write to: Freepost RSRB-KKBY-CYJK, PO Box 9090, Stirling FK8 2SA