Before an investigation

Information about how you can make informal enquiries and our screening process

Informal enquiries 

We welcome informal enquiries. Whether you have just learnt about an incident and are about to begin an internal investigation, or you are unsure about the kind of allegations we investigate, please contact us for advice.

Members of the public and employers will sometimes contact us to raise awareness of an issue, but not necessarily to make a referral. In these circumstances, we will assess whether there is a need for us to take action.

Our screening process

When we've received your referral, we'll confirm this with you and keep you informed of your case’s progress. If, for some reason, we can’t help with your referral, we'll tell you.

Our screening team deal with all initial enquiries, referrals and complaints about the professionals on our register. You will be provided with contact details of a staff member who will deal with your initial enquiries.

They will check that the person you are enquiring about is definitely on our register and that the nature of the referral is definitely something that we should be involved with.

Once the screening team is satisfied that there are grounds for a case, they will pass details onto our investigations team, who prepare the case for presentation to the case examiners.

However, there are some cases where the concerns raised do not on their own appear to justify investigation. In these cases we will write to the nurse, midwife or nursing associate's employers, show them the referral and ask for details of any local investigations that they have undertaken. We will also ask employers to confirm that they have no concerns about the nurse or midwife that might require our action. We make these initial enquiries to find out if there are any wider concerns we should be aware of.