If you have a concern or complaint about an AEI
This guidance is for concerns or complaints about approved education institutions (AEIs). If your concern is about an individual nurse, midwife or nursing associate, you’ll need to raise this through our Fitness to Practise process.
We’ll investigate and, if necessary, act upon any concerns or complaints we receive about an AEI.
We’ll make sure that these are dealt with in a fair and consistent manner.
Before you contact us
You should make every attempt to resolve your concern or complaint, including any which relate to practice learning, directly with the AEI before contacting us.
We expect students on an approved programme and academic staff delivering these programmes to act openly and responsibly by raising the complaint or concern locally in the first instance.
If you’re a student, you can get support from your student union, or other support mechanisms available from the AEI such as using the AEI’s complaints policy and procedures.
We can’t consider complaints about the academic judgement of staff at an AEI.
Contact us with your complaint or concern
To raise a concern or make a complaint about an AEI, email firstname.lastname@example.org.
Please provide us with as much information as possible to help us to look into this.
If you choose to make an anonymous complaint, we may not be able to take any further action as we cannot ask for more information.
What happens after you contact us
If we have your name and contact details, we'll acknowledge your complaint or concern within two working days.
We’ll keep you updated and then give you feedback on how we’ve handled the complaint within 20 working days.
We'll contact the AEI so that they have the opportunity to respond to the complaint