We respond to complaints and concerns from members of the public like yourself.
Good to know:
- Raising a concern is free to you
- If your issue is investigated it could take a long time to resolve
Check if we're the right place for your complaint
Answer a few questions and we'll tell you straight away if we can help, or show you who can. It takes about 5 minutes.
Prefer to talk?
Call us free on [helpline number], [opening hours]. We'll help you work out what to do with your complaint and how to give it to us.
Issues that we look into
Based on your complaint we might look at whether a nurse, midwife or nursing associate:
- harmed, abused or neglected a patient
- made serious or repeated mistakes that put someone at risk
- was dishonest or discriminatory
- has committed a crime.
Details about the issues we can look into
What we can't look into
We regulate individual nursing professionals, so we can't look into:
- problems with a hospital, GP practice or care home as a whole
- small one-off mistakes
- other staff non-nursing such as Doctors or Physiotherapists.
Our concern checker will tell you who can help in your case if we can’t, or you can look at a list of other organisations.
What to do next
Further help and information
- Read more about the process of investigating your concern or complaint
- Find out about the support we can give you during the process
