We know that you might be feeling anxious about coronavirus and how it might affect the care you receive from professionals across health and social care.

We've developed this information to keep you informed about how we're helping our nurses, midwives and nursing associates so they can continue to give you safe and quality care.

What to expect from nurses, midwives and nursing associates

The Covid-19 pandemic has meant that in some cases health and care professionals have had to change the way they provide care.

However, we still expect our registered nurses, midwives and nursing associates to use their professional judgement and take account of our standards and the latest government advice.

Our Code and Standards support our registered professionals by providing key principles they should follow, alongside ethical frameworks that guide their practice.

Find out what our professional Code means for you.

Our professional registers

To support the response of the health and care system to Covid-19 we currently have professionals on both a permanent and temporary professional register. These registers show who can practise as a nurse or midwife in the UK and as a nursing associate in England.

The temporary register is made up of fit and suitably experienced professionals who feel they can support the health and care system during these difficult times.

Find out more about our temporary register.

You can find what register a nurse, midwife or nursing associate is on by searching either of our registers.

Raising a concern or complaint

If you've got a concern about a nurse, midwife or nursing associate and think that they may pose a risk to people receiving care and the public, you should make us aware immediately.

If the risk is not immediate, you should raise your concern with the nurse, midwife or nursing associate’s employer.

Find out more about how to raise a concern or
complaint during the Covid-19 pandemic

We've also made some changes to our fitness to practice processes during this time.

We'll only be asking employers, witnesses and our registrants for information if it's essential for immediate risk management. This means that we might not be able to progress some cases for the time being.

Find out more about the changes we've made to
fitness to practice during the Covid-19 pandemic.

Our Emotional Support Telephone Line is still open 24/7 and is available for people who have received care, families and anyone else involved in a fitness to practise case. It's free, confidential, non-judgemental and independent of us.

You can call them on 0300 303 3731 or visit Victim Support.

Where you can find help

We understand that this is a difficult time for everyone and finding the right information can sometimes be challenging.

Below are a few organisations that can also help you throughout the Covid-19 pandemic, although please note list isn’t exhaustive. 

  • GOV.UK / the latest advice from the government about Covid-19
  • NHS / the latest guidance and advice from the NHS
  • Citizens Advice Bureau / (CAB) provides free, independent and confidential advice on a wide range of problems.
  • Citizens Advice Scotland / hosts the Independent Advice and Support Service for NHS patients.
  • The Patients Association / campaigns for improvements to health and social care services across the UK.
  • Mind / information and tools to help look after your mental health during Covid-19

Find more organisations that might be able to
help you during the Covid-19 pandemic