Our customer service

Our customer service standards

Our customer service standards set out the behaviours which our staff will apply when dealing with you.

Our standards also explain the timescales we will try to meet when you contact us, confidentiality and how you can provide feedback about our services.

All feedback received is reviewed by our Service Quality Team who review and analyse the information provided.

We use anonymised feedback as case studies in staff training to demonstrate areas of good practice and areas in which we can improve the service we provide.

If you are a nurse or midwife who has gone through a fitness to practise process, or have referred a case, please fill in the FtP feedback form.

If you are a witness, you can provide witness feedback.