An employer is usually best placed to resolve issues quickly and fairly.
They may then decide to refer someone to us once they've investigated your concern themselves. All the information they gather during an internal investigation can then be used in our own investigations and speed up the process overall.
If you haven't raised your concern with the employer of the nurse, midwife or nursing associate, our screening team might talk about this with you.
How do I raise a concern with the NHS?
There are a number of organisations that can support you when raising concerns with the NHS like Healthwatch or the NHS’s complaints advocacy service.
Visit the NHS website for guidance on how to raise a concern with the NHS.
The NHS patient advice and liaison service (PALs) can provide information on the NHS complaints procedure, including how to get independent help if you want to make a complaint.
How do I raise a concern about a health and social care service or about another healthcare professional?
If you want to raise a concern about a health and social care service or about another healthcare professional, one of the regulators in the table below may be able to help. The Patients Association can also help you raise a concern with the Care Quality Commission.
Regulator |
Who they regulate |
Phone number |
| General Medical Council (GMC) | Doctors | 0845 357 8001 |
| General Dental Council (GDC) | Dentists, dental therapists, dental hygienists, dental nurses, dental technicians, clinical dental technicians and orthodontic therapists | 020 7887 3800 |
| Health and Care Professions Council (HCPC) | Arts therapists, biomedical scientists, chiropodists, podiatrists, clinical scientists, dietitians, hearing aid dispensers, occupational therapists, operating department practitioners, orthoptists, paramedics, physiotherapists, prosthetists and orthotists, radiographers and speech and language therapists | 020 7582 0866 |
| General Optical Council (GOC) | Opticians | 020 7580 3898 |
| General Chiropractic Council (GCC) | Chiropractors | 020 7713 5155 |
| General Osteopathic Council (GOsC) | Osteopaths | 020 7357 6655 |
| General Pharmaceutical Council (GPC) | Pharmacists, pharmacy technicians (on the voluntary register) and pharmacy premises in Great Britain | 020 3365 3400 |
| Care Quality Commission (CQC) | Health and adult social care services in England | 03000 616161 |
| Parliamentary and Health Service Ombudsman (PHSO) | Makes final decisions on complaints that have not been resolved by the NHS in England | 0345 015 4033 |
| Social Care Wales | Social care workers, qualified social workers, and social work students on approved degree courses in Wales | 0845 070 0399 |
| Healthcare Inspectorate Wales | NHS services and independent healthcare services throughout Wales | 0300 062 8163 |
| Care Inspectorate Wales | Social care and childcare in Wales | 0300 7900 126 |
| Northern Ireland Social Care Council (NISCC) | Social care workers, qualified social workers, and social work students on approved degree courses in Northern Ireland | 02890 417600 02890 239340 (Ffôn testun) |
| Pharmaceutical Society of Northern Ireland (PSNI) | Pharmacists and pharmacy premises in Northern Ireland | 02890 326927 |
| Scottish Social Services Council (SSSC) | Social care workers, qualified social workers, and social work students on approved degree courses in Scotland | 0845 603 0891 |
| Healthcare Improvement Scotland | Independent hospitals and clinics in Scotland | 0141 225 6999 |
| Care Inspectorate (Scotland) | Care services in Scotland | 0345 600 9527 |
| Social Work England | Social workers in England | 0114 349 4308 |
| The Regulation and Quality Improvement Authority | Health and social care in Northern Ireland | 028 9536 1111 |
| Healthcare assistants (HCAs) are not currently regulated in the UK. If a patient or member of the public has a complaint about a healthcare assistant, they should raise their concerns with the organisation that the healthcare assistant works for. |
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