We know the Fitness to Practise process can feel overwhelming and can sometimes lead to anxiety which makes it harder to cope with everyday tasks.

You might want to talk to someone who understands what you're going through, and how you're feeling, in complete confidence.

To help, we've partnered with CiC, a leading employee assistance provider, to give emotional support and practical help and advice to all nurses, midwives and nursing associates during the fitness to practise process.

The careline counsellors are experienced working with sensitive and personal information. They can also signpost you towards specialist organisations to help with specific issues.

You can contact the Fitness to Practise Careline on the Freephone on 0800 587 7396

The Careline was launched on Mental Health Day on 10 October 2019, as a 12 month pilot.

Following a succesful pilot, nurses, midwifes and nursing associates going through the Fitness to Practise will continue to be able to access this support from the 1 November 2020. 

More about the support on offer

The service is free, independent, confidential and non-judgemental.

CiC won't share any information with the NMC unless you want them to. Their focus is on providing you with the best support, help and advice.

This service is available 24 hours a day, 365 days a year.

CiC's counsellors speak a variety of languages and can also be contacted by next generation text, for those with speech or hearing difficulties, Live Chat, email or Skype.

CiC won't know specific details of your NMC case unless you choose to share it with them. If you have specific questions about your NMC case, contact your case officer, whose contact details can be found at the top of the correspondence you will have received from us.

What happens when I call

Your call will go through to a trained telephone advisor who will listen to what you have to say and offer support to help you with any concerns.

CiC do all they can to meet specific requests from clients. Their clinical assessment is designed to ensure that only those clients who are likely to benefit from short term counselling are referred to their network practitioners.

Getting the right help in the right way for you

It is important to note that short term counselling is not suitable for everyone. Those callers requiring other types of treatment or help are supported to access what they need.

CiC aims to make the Fitness to Practise Careline as accessible as possible.

The 24/7 Careline can be contacted by phone, email or via a secure chat room.

A team of qualified counsellors supports the advisers. Structured counselling sessions, if appropriate, can be delivered either face to face in the counsellor's consulting room, over the telephone or online using email or a secure chat room.

Well Online

We understand that some people might not feel comfortable talking about their issues over the phone. Well Online is our wellbeing resource that's updated continually and run my CiC.

Well Online is a resource for you to find information covering a wide range of topics and can also tell you where to go for immediate emotional support.

It also has an online chat that allows you to contact a Confidential Care Adviceline therapist. To access Well Online, you'll need to enter the following log in details.

Username: ftpcareline
Password: wellbeing.

CALL 0800 587 7396