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Most responses received were from people on our register, but we also heard from people using services, patients and members of the public, partner organisations and our NMC colleagues.

In addition, earlier this year we conducted audience research and stakeholder research to find out what our registrants, the public, partners, and our NMC colleagues expect from health and care and us as a professional regulator.

This involved interviews, focus groups and an online survey of over 2,800 registrants and 2,000 members of the public.

From all this public engagement we learned various things from different people.

What we learned from the public

  • Use your influence to make sure nurses, midwives and nursing associates have the time and opportunity to deliver good care
  • Don’t just police standards of care, help improve them
  • Act with kindness and effectiveness and promote a culture of openness and learning
  • Learn from “experts by experience” – help us help you

What we learned from nurses, midwives and nursing associates

  • Use your influence to make sure that nurses, midwives and nursing associates have the time and opportunity to deliver good care
  • Do what you can to contribute to addressing workforce challenges
  • Develop a closer and more supportive relationship with the people on your register and be clearer about what you do to support good practice, as well as address poor practice.
  • Promote a better understanding and appreciation of the work that nurses, midwives and nursing associates do.
  • We need quality opportunities to learn and develop to keep pace and take on new ways of delivering care
  • Many nurses, midwives and nursing associates spoke to us about pay and conditions.
    While these are not in our remit, we can and will share their views with others.

What we learned from our partners

  • Continue to improve and do your core business well
  • Show understanding and engagement across nurses, midwives and nursing associates, all four countries and different sectors and settings.
  • Collaborate with us to drive wider improvement across health and care – including addressing the current workforce challenges.

What we learned from people who work at the NMC

  • Empower us to deliver on our vision: the right permissions, tools, decision-making to create an organisation that we are proud to work for
  • Prioritise rigorously and manage change well
  • Make more and faster progress with our data and intelligence – we can see the potential
  • Support and develop a culture that aligns with our values including kindness