Our commitment to disabled customers
We are committed to the rights disabled people have to access and use our services satisfactorily and without unnecessary barriers. Just as good care is person-centred – so is our approach to meeting the needs of our customers.
You can expect us to take into account your needs, including any disability you have, when you interact with us. We will always strive to be kind and inclusive, and we’re committed to being as accessible as possible to everyone.
In August 2019 we published our policy on making reasonable adjustments for people using our services. It sets out our approach to making changes to the way we offer our services to ensure disabled people have a fair and equal chance of accessing our services.
It includes examples of the different ways we might be able to adjust our services to meet your needs.
Ask Listen Do
In July 2019 we became the first regulator of healthcare professionals to become a signatory of Ask Listen Do, an NHS England-led campaign to make giving feedback, concerns and complaints about education, health and social care easier for children, young people and adults with a learning disability, autism or both, their families and carers.
The campaign aims to address the evidence that people with learning disabilities and/or autism have worse healthcare experiences, find navigating health and care systems difficult, and struggle to have their voice heard when decisions are made.
We are committed to ensuring we use our influence to improve people’s experiences of care, and signing up to this pledge is one way we are signalling this.
We also want to act as a role model in the health and care sector and ensure that the ways we operate as a regulator are inclusive, and that we encourage and learn from feedback about our own processes and actions.
We have an action plan to monitor progress in improving our services, and making them as inclusive as possible, for anyone using our services who has a learning disability and/or autism.
Get in touch for support
If you have a disability or injury, and you want to talk to us about what you need to access our services, you can contact our contact centre on 020 7637 7181.
If you would like to receive our reasonable adjustments guidance in an alternative format, then please email the Equality, Diversity and Inclusion Team.