Exceptionally report a risk

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We expect approved education institutions (AEIs) to tell us any concerns about an approved programme, in particular an issue which might affect the student learning environment or where there may be a patient safety concern. 

If there’s the potential that our standards are not being met then this should be raised with us via our exceptional reporting form.

Novel coronavirus (Covid-19)

We’re also asking AEIs to tell us about any risks, concerns or changes made to education programmes in response to the current situation with novel coronavirus (Covid-19).

When to make a report

You should make an exceptional report if:

  • there’s an immediate or impending risk to the safety of students, members of the public or patients
  • an unexpected or unexplained death has occurred
  • a major incident has occurred
  • a placement provider partner has been rated as “inadequate” by the Care Quality Commission (CQC), Health Inspectorate Wales, Healthcare Improvement Scotland or Regulation and Quality Improvement Authority - you do not need to do this if they have been rated by the CQC as "requires improvement"
  • significant concerns have been raised by a member of the public
  • students have raised any complaints leading to an internal investigation
  • there’s significant public interest in the incident.

Make an exceptional report

Download and complete our exceptional reporting form.

If your report relates to novel coronavirus (Covid-19), download and complete our Covid-19 exceptional reporting form instead.

Given the current situation we anticipate that every AEI will submit a specific Covid-19 exceptional report. 

When you've completed the relevant form, email it to us at exceptional.reporting@nmc-uk.org.

We'll let you know we’ve received your report within one working day.

Reviewing your report

We need to assess whether the AEI is addressing any risks and that the AEI and programme(s) continue to meet our standards and requirements.

To help us with this assessment we may need to ask you for more information.

We can request this information in a number of ways, such as by phone call, face-to face meeting, a monitoring visit, enhanced scrutiny or an extraordinary review, depending on the nature and severity of the concern.

The above interventions allow the AEI to demonstrate how they have addressed the issues raised with them and how their programme and the AEI continue to meet our standards and requirements.

If we ask for more information, you need to send this to us within 7 working days. If you’re not able to provide the information in this time, then you need to let us know why. 

We may also need to speak to other relevant NMC departments to make sure that any concerns that could impact them are dealt with. If a concern impacts on another AEI, we'll also tell them about the identified risk.

However, we won't share any sensitive or personal information. 

Actions we can take

If we decide that an AEI has not appropriately dealt with a concern, we can consider whether it's proportionate to withdraw approval of the AEI and/or the programme(s).

However, if we determine that there’s no longer a risk to the student learning environment or to patient safety and our standards are being met, we'll take the necessary steps to close your concern.

We'll aim to update you within two weeks of receiving your exceptional report form.

If we're still dealing with your concern after that period, we'll let you know why and what further information we need.