NMC Council to take forward lessons and recommendations from PSA review

6 June 2018

The NMC Council has today met to discuss the findings of the Professional Standards Authority’s (PSA) Lessons Learned review at its public meeting, accepting in full the lessons and recommendations of the review.

Chief Executive and Registrar, Jackie Smith, Chair of the Council Philip Graf and Council members expressed, unreservedly, how sorry they are for the distress caused to the families who lost loved ones or who suffered in other ways due to the NMC’s failings. Council paid tribute to the families who took part in the review, enabling the NMC to reflect on its performance and learn these important lessons.

The Council discussed where the organisation is now and what more it needs to do to listen and to engage with those involved in the fitness to practise process. Members outlined how the NMC must take complaints more seriously and value the contribution of families and the public, treating them with humanity.   

Chair of the NMC Council, Philip Graf said: “It’s clear that we failed the families and we did not listen to them. As a result there were missed opportunities to deal with concerns more quickly and effectively. We did not show those who raised concerns the respect that they deserved.  

“We fully accept the recommendations of this review and we’re completely committed to embedding them across the whole organisation.

“Listening to the families and taking forward the lessons of this review is our number one priority, as is ensuring that when we make mistakes we’re open about them at the time.” 


Notes for editors

  1.  For media enquiries, please contact NMC press office on 020 7681 5649 or email media@nmc-uk.org. ​
  2. The Nursing and Midwifery Council (NMC) is the independent professional regulator for nurses and midwives in the UK. We exist to protect the public. We do this by maintaining the register of qualified nurses and midwives and setting standards of education, training, conduct and performance. We make sure that nurses and midwives keep their skills and knowledge up to date through a regular revalidation process. If concerns are raised about the standards of a registered nurse or midwife, we have a duty to investigate and, where necessary, take action to protect the public.