Other organisations that can help

List of other organisations that can offer advice or support

Our role is to make sure that the nurses and midwives on our register meet our requirements and are fit to practise in the UK. If you are not sure whether your concerns apply to us, there are other organisations that can help.

If you would like to refer a nurse or midwife who you believe is not fit to practise, please fill out one of our referral forms.

If you would like to make a complaint about a healthcare professional who is not a nurse or midwife, you can contact one of the other healthcare regulators.

The following organisations can offer you advice and support before, during and after the referral process.

If your organisation has not been listed and you feel that it should then please contact us.

 

UK-wide

Action against Medical Accidents (AvMA) is an independent charity for patient safety and justice. They provide a free and confidential advice and support service to members of the public affected by a medical accident.

Action for Sick Children, a charity formed to ensure that sick children receive the highest standard of care possible.

Action on Elder Abuse is a charitable organisation giving help and information about the abuse of older people.

Contact a Family provide advice, information and support to the parents of all disabled children.

International Alliance of Patients' Organisations is a unique global alliance representing patients of all nationalities across all disease areas and promoting patient-centred healthcare around the world.

The Patients Association campaigns for improvements to health and social care services across the UK.

 

England

Citizen's Advice Bureau (CAB) provides free, independent and confidential advice on a wide range of problems. 

Healthwatch England is the independent consumer champion for health and social care in England. Working with a network of 152 local Healthwatch groups, they make sure that the voices of consumers and those who use services reach the ears of decision makers.

The Parliamentary and Health Service Ombudsman considers complaints that government departments and the NHS in England have not acted properly or fairly or have provided a poor service.
0345 015 4033

 

Scotland

Your local NHS health board can help you make a complaint, or signpost you to local advocacy services.

Citizen's Advice Scotland hosts the Independent Advice and Support Service for NHS patients.

The Scottish Public Services Ombudsman can investigate established complaints if progress is not being made.
0800 377 7330

The Scotland Patients Association provides patients with an opportunity to raise concerns about healthcare.

 

Northern Ireland

The Patient and Client Council offers independent and impartial advice on making a complaint.
0800 917 0222

Citizen's Advice Bureau (CAB) provides free, independent and confidential advice on a wide range of problems.

The Northern Ireland Ombudsman can investigate established complaints if progress is not being made.
0800 34 34 24 or 028 9023 3821

 

Wales

Local Community Health Councils will give independent advice and support throughout the complaint making process.
0845 644 7814 / 02920 235 558

Citizen's Advice Bureau (CAB) provides free, independent and confidential advice on a wide range of problems.

The Public Services Ombudsman for Wales can investigate complaints about public services in Wales.
0845 601 9087