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We know the Fitness to Practise (FtP) process can feel overwhelming and may, in some instances, lead to anxiety which makes it harder to cope with everyday tasks.

You might want to talk to someone who understands what you're going through, and how you're feeling, in complete confidence.

To help, we are partnering with CiC, a leading employee assistance provider, to give emotional support and practical help and advice to all nurses, midwives and nursing associates during the fitness to practise process.

This is a 12-month pilot.

The careline counsellors are experienced in working with sensitive and personal information, and their staff can also signpost you towards specialist organisations to help with specific issues.

You can contact the FtP Careline on the Freephone number below, 24 hours a day, 365 days a year.

CALL 0800 587 7396

More about the support on offer

The service is free, independent, confidential and non-judgemental.

CiC won’t share any information with the NMC unless you want them to. Their focus is on providing you with the best support, help and advice.

Available 24 hours a day, 365 days a year, CiC’s counsellors speak a variety of languages and can also be contacted by next generation text, for those with speech or hearing difficulties, Live Chat, email or Skype.

CiC won’t know any specific details of your NMC case, unless you choose to share it with them so if you have specific questions about your NMC case, contact your case officer, whose contact details can be found at the top of the correspondence you will have received from us

Well Online

We understand that some people might not feel comfortable talking about their issues over the phone. Well Online is our wellbeing resource that's updated continually and run my CiC.

Well Online is a resource for you to gather information covering a wide range of topics and can tell you where to go for immediate emotional support. It also has an online chat that allows you to contact a Confidential Care Adviceline therapist.

To access Well Online, you'll need to enter the following log in details.

Username: ftpcareline
Password: wellbeing.

What happens when I call?

Your call will go through to a trained telephone advisor, at CiC, who will listen to what you have to say and offer support to help you with any concerns.

CiC do all they can to meet specific requests from clients and their clinical assessment is designed to ensure that only those clients who are likely to benefit from short term counselling are referred to their network practitioners.

Getting the right help in the right way for you

It is important to note that short term counselling is not suitable for everyone. Those callers requiring other types of treatment or help are supported to access what they need.

CiC aims to make the FtP Careline as accessible as possible.

The 24/7 FtP Careline can be contacted by free phone, email or via a secure chat room.

The advisers are backed by a team of qualified counsellors. Structured counselling sessions, if appropriate, can be delivered either face to face in the counsellor’s consulting room, over the telephone or online using email or a secure chat room.

CALL 0800 587 7396