How employers can make a referral during Covid-19
We've made operational changes during the Covid-19 pandemic to ensure we continue to regulate nurses, midwives and nursing associates effectively.
To ensure that our fitness to practise processes are as efficient as possible during this time, and to cut down on any unnecessary delays, we are encouraging all employers to contact our advice line as a first step before making a referral to the NMC.
You will receive a call back on the same day at a time that suits you from one of our Regulation Advisers. They will be able to discuss any fitness to practise concerns that you have and will advise you how we may progress them in the current situation.
This will ensure that you are only making referrals when necessary and will avoid delays in the process.
Our advice line is available Monday to Friday from 9.00am to 5.00pm.
Please call 020 7462 8850 or email firstname.lastname@example.org
What information we'll need
When you call, a member of our team will ask you for the following information:
- Your name
- Your job title
- Your place of work
- Your phone number
- Your email address
- Brief details about the issue in question
- The name and PIN of the nurse, midwife or nursing associate
We need these details so that they can be passed on to one of our Regulation Advisers.
Progressing with cases during Covid-19
If you decide to submit your referral without calling our advice line, we will still open a case. However, please be aware that we are currently reducing contact with frontline healthcare professionals, who are working hard to care for vulnerable people or those affected by the Covid-19 pandemic.
We will only contact frontline healthcare professionals for information in cases that are referred to us where:
- the nurse, midwife or nursing associate poses an immediate risk, and
- we need to take urgent action to restrict their practice while we consider their case.
This means that we may not be able to progress some cases for the time being – if this happens we will let you know and will support you as best we can. We are also unlikely to notify the registrant that we have received a referral about them, allowing them to focus on their vital work at this extremely challenging time.
It will be important for you to complete any local investigation if you haven’t already, and keep all records and evidence so that you can provide this documentation to us when we are able to progress the case.