Member of public referral

We exist to enable better and safer care.

One of the ways we do this is by acting when someone tells us they have a concern about a nurse, midwife or nursing associate which could put the safety of patients at risk, or damage the public’s confidence in the nursing or midwifery professions.

Anyone can raise a concern if they feel the safety of patients or the public is at risk. It then becomes our duty as a regulator to decide whether the nurse, midwife or nursing associate is fit to practise and meets our standards. We only investigate complaints against nurses, midwives and nursing associates.

When we consider a concern, it is through a formal legal process. The full process can take up to 15 months.

We'll use the information you provide to help us decide whether to take action. In some cases, we'll decide that no further action is required.

Want to know more? See our Patient and Public support service.

We're committed to making sure that our fitness to practise processes are accessible for everyone. If you need help to bring your concerns to our attention, would like our information in another format, or need us to make an adjustment because of disability or injury, please get in touch with us.

If you think we can't help you

If after reading the information below you think we can't help with your complaint, there are other organisations that can help you. They can also offer advice and support if a referral is made.