Memoranda of understanding (MoUs)
Working closely with other organisations
We’re committed to working with our partners to improve the health and care system so people receive safer, better care.
We enter into a memorandum of understanding (MoU) with an organisation when it is helpful to set out how we will work together.
These agreements typically cover how we will work closer together on strategy and to share information on the rare occasions when care goes wrong, or falls short of people’s expectations. This will allow us to take action that supports better, safer care for people.
For example, if an investigation finds information that suggests a concern about a healthcare setting, we may need to tell a system regulator.
We review our MoUs periodically with our partners to make sure they are effective for our work together.
We've also signed up to the Emerging concerns protocol - a joint agreement which aims to make it easier for regulators to share information about potential risks to patients, families and professionals.
MoU with Healthcare Inspectorate Wales (HIW/AGIC)