Director of Registration and Revalidation
Emma joined as Director of Registration and Revalidation in July 2016. Emma has spent her career to date in the civil service, firstly in Customs and Excise and then in HMRC, where she held one of the largest operational delivery roles in central government.
Emma led HMRC operational delivery teams delivering customer service operations to 60 million UK tax payers, resolving issues relating to tax and benefits via phone, written correspondence and online interactions. She also implemented a number of new ways of supporting customers including webchat, social media and the development of customer service centres.
Emma has no register of interests to declare.