Head of Quality of Decision Making

Fitness to Practise| London| Closes 20th October 2019

Head of Quality of Decision Making
Permanent, Full time – 36 hours per week
£60,000 – £70,000 per annum – salary set based on experience
Stratford, London

About us
We’re the independent regulator of the UK’s 690,000 registered nurses, midwives and nursing associates. We set the qualifications students must achieve to step into their first job with the right skills and knowledge to look after patients, mothers, and the public with kindness, skill, respect and compassion.                                              

Better and safer care for people is at the heart of what we do, supporting nurses, midwives and nursing associates across the UK to strive for the highest standards

By promoting professionalism, we help to inspire confidence among the public and pride among nurses, midwives and nursing associates. Held in high regard, they are able to act as leaders in their communities.

About the role
As Head of Quality of Decision Making, you will be responsible for the establishment of a new function focussed on the continued improvement of the decisions we make in our Fitness to Practise Cases. You will lead teams that review our internal decision making outcomes and provide training and support to our independent panel members. To succeed in this role you will enable your teams to work collaboratively across the directorate and embed learning at all levels through the provision of constructive feedback and delivery of targeted training. You will be a member of our senior management group in Fitness to Practise, and will work collaboratively across the directorate to achieve our objectives.   

Fitness to Practise New Ways of Working
We are changing the way we do things. We are currently in the implementation stage of our new ways of working. This work will move us towards a process that supports better patient care by encouraging openness and learning.

We are putting people at the heart of our new ways of working. We understand for many people making a complaint to us, can be stressful and uncomfortable. That is why we are improving our current processes and providing information on the support that is available for patients, service users and families with our dedicated public support service.

Moving to our new ways of working will allow us to be a compassionate, fair and transparent regulator. We will aim to make the best decision, to enable better, safer care for people in the future at the earliest opportunity.

Skills and experience required

  • Proven management and leadership experience at senior level and involving multi-disciplinary teams, including leadership though change.
  • Significant experience in data analysis, quality management and performance improvement.
  • Highly developed budget awareness and ability to ensure activities are cost effective and represent good value for money.
  • Demonstrable experience of delivery of high quality customer service and proactive involvement in improving procedures.

Why work for the NMC?
Our people are at the heart of everything we do. We aim to recruit the right people in the right places and we value the contribution they make to the success of our organisation. In return, we offer a comprehensive and competitive benefits package. To find out further information, please look at our benefits page.

To apply
For more information about the role please read the job description and the person specification.

If you feel that this role is for you, please send your CV with a supporting statement on how you feel you meet the skills and experiences highlighted in the person specification, and the personal details form, to recruitment@nmc-uk.org
Please note that incomplete applications will not be considered.

Closing date for completed applications: Sunday 20 October at 23:55pm
Interview Date: 30 October (1st stage) and 05 November (2nd Stage)

Screening and Vetting –
All of our roles are subject to pre-employment checks, we are in the process of introducing a vetting policy, and it is possible that this role may become subject to DBS and further vetting checks in future.

The NMC is an employer that values the diversity of its workforce and welcomes applications from all sections of the community.

Registered Charity in England and Wales [1091434] and in Scotland [SC038362]