Our role in dealing with concerns or complaints about nurses or midwives

What is fitness to practise?

What we mean by fitness to practise

Our customer service

Our customer service standards

If your concern isn't about a nurse or midwife

How to raise a concern about a different healthcare professional or setting

Other organisations that can help

List of other organisations that can offer advice or support

Employers' responsibility

How our role in investigating and dealing with complaints is different from that of employers

Did you know...

  • 14%

    The percentage increase in the number of referrals in 2012-13.

  • 0.7%

    The percentage of nurses or midwives that get complained about.

Protecting the public